About Inova Solutions

A Leader in Call Centre Reporting

Inova Solutions knows the power of call centre reporting. Our effective hardware and software reporting solutions monitor operational data flowing in and out of your call centre and display key performance indicators on a variety of outputs. When agents and managers are aware of what's happening in the call centre in real time, they may take steps to positively impact operations.

Check out our suite of call centre reporting products:

  • Inova Solutions' powerful middleware can display call centre reporting statistics on bright and visible LED wallboards. A staple of any successful contact centre, electronic reader boards are easily readable from wide angles and long distances.
  • Inova's call centre digital signage software makes it possible to utilize sophisticated graphics, videos, and more to convey important metrics to call centre staff. Broadcast on modern LCD or plasma flat screen monitors, digital signage is the next generation of call centre reporting.
  • Executives can now access real-time call centre reporting on a consolidated web-based call centre dashboard. Managers can log in to view operational data from multiple call centres and identify potential problems before they turn into costly mistakes.
  • Virtual wallboard applications send the data from LED reader boards directly to agents’ computer desktops. This is particularly helpful for at-home agents or call centres without a common viewing area for a traditional wallboard or digital signage display.
Committed to Customer Success

"The key advantage of the Inova system is the ability to put everything together –to have one centralized view of the entire environment."
— Citizen's Financial Group

"We've seen some remarkable changes in efficiency and the ease with which we can communicate real-time performance. Inova's contribution to these improvements has been fundamental."
— BlueCross BlueShield

"Inova has an excellent team, with a great focus on the development of new products. Their data communication systems continue to exceed the information application needs of MCI."
— MCI

Call Centre Reporting Insights
Staying Afloat in a Sinking Economy: A call Centre Manager's Survival Guide

A Call Centre Manager's Survival Guide to the Economy

As the world faces its worst economic crisis in decades, call centres are looking for ways to do more with less. In a new white paper, Wendy Hubbard, Co-founder and Executive Vice President of Inova Solutions, addresses ways call centre managers can adjust their strategies and tactics to deal with the economic downturn.

Download the white paper here.

Learn how to:

  • Improve operational efficiency
  • Optimise your workforce
  • Adjust customer service strategy

Download
An Excerpt from the White Paper

“Strategic spending and careful utilisation of resources in an economic downturn can actually jumpstart a stagnant operation. When your competitors are cutting back in key areas, they give your business the opportunity to stand out from the crowd and exceed customer expectations.” Click here to continue reading.

— Wendy Hubbard, Co-founder and Executive Vice President, Inova Solutions

Outbound Call Centres Trust Inova Solutions
qreader

Call Centre Reporting for Avaya PDS

Managers in outbound call centres can now experience the benefits of real-time call centre reporting. If managers and agents are aware of key metrics – such as the ratio of amounts collected against promises, number of calls dialed and number of right party contacts – they can make operational adjustments to ensure goals are met.

Technological advances have made it possible to integrate the Avaya Predictive Dialing System (Avaya PDS) with the middleware that powers Inova’s real-time call centre reporting solutions. This means that Inova can help collections call centres display their important real-time metrics on wallboards, LCD screens and computer desktops

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Maximise revenue from campaigns

"Outbound call centres can bring in significantly more revenue when they are aware of real-time calling campaign statistics. Through alerts of agent idle time and other metrics, managers can shift resources to make the campaign as successful as possible."

— Tom Hubbard, CEO, Inova Solutions

Featured Call Centre Reporting Product
qreader

Call Centre Reporting for Cisco UCC Express

Inova Solutions introduces Inova QReader™, a simple and informative wallboard display designed for Cisco UCC Express call centre reporting. QReader offers a cost-effective way for contact centres to gain visibility into their real-time operations.

  • LED wallboard displays key queue metrics
  • Designed specifically for Cisco UCC Express contact centres
  • Requires no additional software
  • Energy-saving design
  • Low total cost of ownership

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Simplify Your Cisco UCC Reporting

Contact Centres with Cisco UCC Express don't need complicated or expensive software to access the important queue statistics that drive their decision making. The QReader wallboard simply connects with your data source and displays real-time information on the bright and highly-visible screen.

— Tom Hubbard, CEO, Inova Solutions