Command & control centres
One view of operations, one place to act
We design and integrate command and control centres for public and private operators. Data from cameras, sensors, field teams and existing systems comes together in one picture, so operators can see what is happening, decide quickly and coordinate the response.
How a centre works
From scattered feeds to a coordinated response
- Inputs
Everything that reports
Feeds from the field and from systems you already run.
- CCTV
- IoT sensors
- Radio
- Telephony
- Business systems
- The centre
Common operating picture
A live, map-based view of incidents, assets and teams, with alert rules and procedures.
- Video wall
- Operator positions
- Workflows
- Decision support
- Outcomes
A coordinated response
The right team dispatched, the escalation followed, the incident recorded.
- Dispatch
- Escalation
- Reporting
Centre types
Centres we design for
| Centre type | Typical purpose |
|---|---|
| Emergency & public safety | Call handling, incident management and dispatch of response teams |
| Transport & traffic | Monitoring roads, tunnels, buses and fleets; managing disruption |
| Smart city & municipal | City services, utilities and facilities monitored from one centre |
| Healthcare command centre | Bed capacity, patient flow, ambulance coordination and remote monitoring alerts |
| Enterprise & critical sites | Security, building systems and business continuity for large facilities |
What we deliver
Five stages, one accountable team
- 01
Design
Operating model, control room layout, video wall and operator positions.
- 02
Integration
CCTV, IoT sensors, radio, telephony and existing business systems on one platform.
- 03
Common operating picture
A live, map-based view of incidents, assets and teams.
- 04
Workflows
Alert rules, incident procedures, escalation and reporting.
- 05
Operate
Operator training, go-live support and ongoing maintenance.
Group experience includes transportation services for the FIFA World Cup Qatar 2022. Read the case
AI in operations: video analytics and decision support help operators spot incidents sooner and prioritise the response. AI & Data
Contact
Planning a new control room, or upgrading one?
Tell us about the centre you run or plan to build, and we will arrange a conversation with a specialist.